Many networks engage in a practice know as peering. If the author was the peering co-ordinator for his AS, he may have likely been previously in touch with the

Many networks engage in a practice know as peering. If the author was the peering co-ordinator for his AS, he may have likely been previously in touch with the peering co-ordinator on Moratel's side when establishing a peering relationship, and would thus have had direct contact information to a pretty direct channel (peering co-ordinators are generally also network engineers). The direct contact information being e-mail, phone, IM, or even IRC (yes, some network engineers still use it). Although, the phone (non-VOIP) would be the only option not tied in to IP.