> Customer service has different meanings. Personally I prefer good, simple and effective documentation. I hate having to use a phone to explain problems. It's

> Customer service has different meanings. Personally I prefer good, simple and effective documentation. I hate having to use a phone to explain problems. It's ok to do it in person, but not my preferred way. Same. If things have gotten to the point where I need to talk to a human (either or phone or mail) to be made whole, the product has already failed and I should look for alternatives the next time I need whatever it may be.