I'd read "Microsoft lost their way" as a description of how the speaker's worldview has changed, as they've gained experience and perspective. Microsoft is oft

I'd read "Microsoft lost their way" as a description of how the speaker's worldview has changed, as they've gained experience and perspective. Microsoft is often good to their customers. Generally in situations where badness has a poor RoI, or they're trying to lure you deeper into their clutches.