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There's no reason the app itself couldn't string together those composable steps into an action performed when the user invokes it. OP's point is there is that
by ryandrake 8mo ago
There's no reason the app itself couldn't string together those composable steps into an action performed when the user invokes it. OP's point is there is that neither an LLM or a voice layer is really required, unless you're deliberately aiming to frustrate the user by adding extra steps (chat, phone call). Customer intent can be determined with good UX.
- ej88 8mo agoits the opposite, majority of users prefer to get support via chat or phone navigating ux is still difficult in 2026 the average hn user is leagues above what the average customer or even smb knows about tech and ux, just not realistic for them to redesign their apis