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I don't think I agree. If I overpay by 10%, I'll never know it and probably wouldn't return it even if I did know--once the shrinkwrap is off, too late. If a su
by StilesCrisis 7mo ago
I don't think I agree. If I overpay by 10%, I'll never know it and probably wouldn't return it even if I did know--once the shrinkwrap is off, too late. If a superior product exists but I don't find it, by definition I wouldn't know and wouldn't return the thing I did buy.
- janalsncm 7mo agoCynically, the customer might not know if they overpaid but the retailer doesn’t care about that. Where “making the best choice” actually cashes out is the customer DAU dropping (rare) or product returns increasing.