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I guess apps can only handle a discreet set of pre determined problems, whereas LLMs can handle problems the company hasn’t foreseen.

• shepherdjerred 6mo ago
  but... they could add the LLM to the app
  • sgt 6mo ago
    Let's take Zawinski's old law up a notch: "Every program attempts to expand until it has a built in LLM."
• Ekaros 6mo ago
  Don't LLMs still have to interface with whatever system allows them to do things? Or are they really given free range to do anything at all even stuff no one considered?
  • Dfiesl 6mo ago
    I imagine they just help with triaging the customers query so it ends up with the right department/team. Also probably some tech support first in case it can solve the issue first.
    • maxerickson 6mo ago
      In the thread you are replying to, the problem was resolved in a minute or two. It didn't get escalated to some team.