Or more likely - you are a large business. You provide customer support but think it's just a cost center so you happily reduce workforce by 90% and count on A

Or more likely - you are a large business. You provide customer support but think it's just a cost center so you happily reduce workforce by 90% and count on AI to cover the workload. The non-trivial cases end up with the remaining workforce. They get burned out, but luckily there is plenty of people looking for any job.