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I just had a horrible thought. Maybe online stores will just take away the ability for customers to see the full inventory and force you to go through the chatb
by janalsncm 7mo ago
I just had a horrible thought. Maybe online stores will just take away the ability for customers to see the full inventory and force you to go through the chatbot. This will allow them to fully control the shopping experience even more.
If you want running shoes, you have to go through their chatbot.
Amazon might already have the monopoly power to do this. They would just need to swap out the search bar for a chat box.
- jborichevskiy 7mo agoIt's possible, but then wouldn't retailers who don't force their customers to crawl through an LLM maze eat their lunch? Natural economics at play would still happen I think
- janalsncm 7mo agoMaybe. In a world where people are already vendor locked to Prime or Walmart there’s a nonzero switching cost. Amazon product search already has a ton of problems but they get away with it because of free 2 day shipping.