2 ms·
It's worth adding that big (BIG!) business clients will usually negotiate the terms for going below the SLA threshold. The goal is less to be compensated if it
by Lalabadie 7mo ago
It's worth adding that big (BIG!) business clients will usually negotiate the terms for going below the SLA threshold. The goal is less to be compensated if it happens, and more to incentivize the provider to never let it happen.