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Amazon support does this pretty well with their chat. The agent can pull all the relevant order details before the ticket hits a human in the loop, who appears
by creaghpatr 6mo ago
Amazon support does this pretty well with their chat. The agent can pull all the relevant order details before the ticket hits a human in the loop, who appears to just be a sanity check to approve a refund or whatever. Real value there.
- StilesCrisis 6mo agoDidn't work for me. I had a package marked delivered that never showed. The AI initiated a return process (but I didn't have anything to return). I needed to escalate to a human.