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So what happens for those enterprise customers now? Is there a meaningful fallout when these services fail to meet their SLAs?

• dijksterhuis 7mo ago
  > If GitHub does not meet the SLA, Customer will be entitled to service credit to Customer's account ("Service Credits") based on the calculation below ("Service Credits Calculation"). The linked document in my previous comment has more detail.
  • Lalabadie 7mo ago
    It's worth adding that big (BIG!) business clients will usually negotiate the terms for going below the SLA threshold. The goal is less to be compensated if it happens, and more to incentivize the provider to never let it happen.
  • drob518 7mo ago
    Right. Basically, they give you a coupon to lower your cost of future consumption. So, you have to keep consuming the service. If you just leave, you get no rebate. Obviously, very large customers get special deals.
• deleted 7mo ago
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