It can happen when a leader allows their subordinates to build a Truman Show reality distortion field around them because these leaders fail to ask questions of

It can happen when a leader allows their subordinates to build a Truman Show reality distortion field around them because these leaders fail to ask questions of people on the front lines or in different levels of the organization, talk to actual customers, and try to use the product or service themselves. Trust but verify. Leaders can never allow themselves to be completely isolated from reality mediated entirely by their subordinates.