Honestly, HN is a great customer support forum considering so many posts actually get treated better than just using the standard customer support (many startup

Honestly, HN is a great customer support forum considering so many posts actually get treated better than just using the standard customer support (many startups and other companies paying attention to it helps a bunch). It has to have more merit some of the time (this is not to say it is an assessment of what you are saying at all.