> United? FWIW, Airlines are actually great /if/ you're a frequent flyer. I get great service from United on the phone and did so previously from Delta, but i

> United? FWIW, Airlines are actually great /if/ you're a frequent flyer. I get great service from United on the phone and did so previously from Delta, but in both cases I was a frequent traveler and so they automatically route your call into a better queue with better trained staff.