The truth is. Some customers require 10x the support that others do and you only get paid the same amount. When you're a growing startup, those 10x'ers can suc

The truth is. Some customers require 10x the support that others do and you only get paid the same amount. When you're a growing startup, those 10x'ers can suck up all your time and distract you from building a better product. Unfortunately it sounds like you were going to be a 10x'er for them and they were a bit blunt about suggesting you don't use the service.