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I think HP was absolutely right in doing this. How many times have you opened a GitHub issues only to come back an hour later with "nvm I figured it out" and cl
by halapro 7mo ago
I think HP was absolutely right in doing this. How many times have you opened a GitHub issues only to come back an hour later with "nvm I figured it out" and close it?
The hope is always that you figure it out autonomously.
- nkrisc 7mo agoIf offering free support is too expensive, then they shouldn’t offer free support, instead of externalizing the costs by wasting the time of every customer who calls. Charge callers some small fee and refund it if it was a real issue.
- ornornor 7mo agoOr just accept that support is a feature of whatever junk you’re selling and build it into the price. Instead of being actively hostile towards the naive idiots who gave you money for your junk of a product which you now refuse to even support.
- halapro 7mo agoPaid B2C support is a real tough sale. A lot of low-cost airlines don't provide support at all (if not in person), I guess because it's not practical. If costs could be covered this way, everyone could offer support. Even Google! And yet they don't.