So, the company asks you to place a phone call to get your refund. A phone call they pay for courtesy of a toll-free number. When you refuse because... of wha

So, the company asks you to place a phone call to get your refund. A phone call they pay for courtesy of a toll-free number. When you refuse because... of whatever made-up reason in your head... they are apologetic in the online chat and give you your refund anyway. And then you make a whiny blog post about it. Good companies listen to their customers when they have a legitimate complaint. But the best companies know that when a customer is being too whiny and entitled, it's best to fire that customer.