>Worst Customer Service Ever? Not-even-close... There are certain assumptions people make when trying to help out others. I'm probably not going out too far o

>Worst Customer Service Ever? Not-even-close... There are certain assumptions people make when trying to help out others. I'm probably not going out too far on a limb to guess that Allan read OP's emails and one of his first thoughts were, "this guy didn't spend more than 2 minutes reading the documentation." Given the ease of locating that information, I'd have to agree.