4 ms·
AHT?
by oofbey 7mo ago
AHT?
- iinnPP 7mo agoAverage Handle Time
- LordGrey 7mo agoNot OP, but it is probably either "Average Hold Time" or "Average Handle Time". I supposed the usage here indicated some call center metric that management was expecting in a certain range but the new tool skewed it in a different direction.
- soopypoos 7mo agoAssistant Head Teacher