When there's people taking the complaints as attacks rather than feedback on how to improve, it's no wonder we keep seeing the same complaints. I just don't ge

When there's people taking the complaints as attacks rather than feedback on how to improve, it's no wonder we keep seeing the same complaints. I just don't get it myself. When users complain about the software I've released, I look to see if there's reasonable changes I can make to alleviate their issues.