Yes, and customers are less informed than ever. RMS's "useds" (instead of users) comes to mind often in recent years. To clarify, I don't think one should consi

Yes, and customers are less informed than ever. RMS's "useds" (instead of users) comes to mind often in recent years. To clarify, I don't think one should considers it solely the user's fault, because user pedagogy is a shared responsibility, that needs to be offered and taken.