I don’t perceive benign neglect when they disregard UX for a product they’ve positioned so people essentially have to pay for and use it, while force-feeding th

I don’t perceive benign neglect when they disregard UX for a product they’ve positioned so people essentially have to pay for and use it, while force-feeding them features they actively and vocally hate. Treating your customers as cash cows is fundamentally contemptful.