4 ms·

Lean UX Anti-Patterns

34 points by edu 14y ago

cubancigar11 14y ago
Nothing like that happens at PayPal. Don't know what was being smoked when that slide was created. I assume that it is part of the new 'it is all marketing, dummy' initiative.
- earnubs 14y ago
  If true, that's a pity.
mmariani 14y ago
Original post: http://looksgoodworkswell.blogspot.it/2012/06/anti-patterns-for-lean-ux.html http://looksgoodworkswell.blogspot.it/2012/06/anti-patterns-...
Jare 14y ago
The slide design is unreadable. Is this intentional?
- geori 14y ago
  This is a textbook case of bad design. The irony is off the charts since the slides are on good user experience design.
  - jrajav 14y ago
    Calling it ironic would be a stretch - It's certainly humorous in context, but I definitely wouldn't expect anyone involved in software development, testing, design, or project management to waste their time making sure an in-house Powerpoint deck is designed to perfection.
    - TillE 14y ago
      > waste their time making sure an in-house Powerpoint deck is designed to perfection. This is the problem, though. Black text in a standard font on a white background would be far more readable than the strange mess they've gone with. Putting zero effort into it produces results that are superior to when you try a little but don't know what you're doing.
- kstenerud 14y ago
  What's more important is that at least 90% of users (myself included) have no trouble reading the slides, and wouldn't understand you if you explained what is wrong with them. If the vast majority of your audience can't tell the difference, what's the point of it?
jph 14y ago
UX stands for User Experience, yet that slide deck seems to be missing an emphasis on the user. The PayPal team could learn a lot by getting outside of the building to help actual users. Discussion boards have hundreds of users asking for features such as easier refunds, counterfeit protection, customer service chat, and ways to unfreeze locked accounts.
lucisferre 14y ago
This looks more like an excellent enumeration of cargo cult concepts from Lean and Agile. Seems to have little to do with UX though. Two-pizza teams? Silos? Tribes? You could completely fill an "Agile" buzzword bingo card with this presentation. Putting the word Lean in front of your team's process doesn't suddenly make you experts in customer development or eliminating waste. Any more than putting UX after it will make them understand usability, or user centered design process. These things are in fact hard to do and hard to learn, they require a constant practice and measurement of results. It is far harder than most people ever give credit for. Saying you're "up-ending company culture" (a physical impossibility in my opinion) and going "full bore" on lean, agile, fill-in-the-blank, then sending your teams some blog posts to read, and a presentation of "anti-patterns" to watch is pretty much the textbook definition of a cargo cult.

34 points by edu 14y ago

Nothing like that happens at PayPal. Don't know what was being smoked when that slide was created. I assume that it is part of the new 'it is all marketing, dummy' initiative.

earnubs 14y ago
If true, that's a pity.

mmariani 14y ago

Original post: http://looksgoodworkswell.blogspot.it/2012/06/anti-patterns-for-lean-ux.html http://looksgoodworkswell.blogspot.it/2012/06/anti-patterns-...

Jare 14y ago

The slide design is unreadable. Is this intentional?

geori 14y ago
This is a textbook case of bad design. The irony is off the charts since the slides are on good user experience design.
- jrajav 14y ago
  Calling it ironic would be a stretch - It's certainly humorous in context, but I definitely wouldn't expect anyone involved in software development, testing, design, or project management to waste their time making sure an in-house Powerpoint deck is designed to perfection.
  - TillE 14y ago
    > waste their time making sure an in-house Powerpoint deck is designed to perfection. This is the problem, though. Black text in a standard font on a white background would be far more readable than the strange mess they've gone with. Putting zero effort into it produces results that are superior to when you try a little but don't know what you're doing.
kstenerud 14y ago
What's more important is that at least 90% of users (myself included) have no trouble reading the slides, and wouldn't understand you if you explained what is wrong with them. If the vast majority of your audience can't tell the difference, what's the point of it?

jph 14y ago

UX stands for User Experience, yet that slide deck seems to be missing an emphasis on the user. The PayPal team could learn a lot by getting outside of the building to help actual users. Discussion boards have hundreds of users asking for features such as easier refunds, counterfeit protection, customer service chat, and ways to unfreeze locked accounts.

lucisferre 14y ago

This looks more like an excellent enumeration of cargo cult concepts from Lean and Agile. Seems to have little to do with UX though. Two-pizza teams? Silos? Tribes? You could completely fill an "Agile" buzzword bingo card with this presentation. Putting the word Lean in front of your team's process doesn't suddenly make you experts in customer development or eliminating waste. Any more than putting UX after it will make them understand usability, or user centered design process. These things are in fact hard to do and hard to learn, they require a constant practice and measurement of results. It is far harder than most people ever give credit for. Saying you're "up-ending company culture" (a physical impossibility in my opinion) and going "full bore" on lean, agile, fill-in-the-blank, then sending your teams some blog posts to read, and a presentation of "anti-patterns" to watch is pretty much the textbook definition of a cargo cult.