And how do I meet with my customers? How do I watch my users using my product? I know we have technological breakthrough using products like Telepresence, Skype

And how do I meet with my customers? How do I watch my users using my product? I know we have technological breakthrough using products like Telepresence, Skype but they'll never ever replace inter-personal communication. Especially, things like watching users play around our product and understanding the problems with our product.