> The second thing you've learned is the Apple geniuses aren't, well, geniuses Sorry, but how did you come to that conclusion? They helped him correctly right?

> The second thing you've learned is the Apple geniuses aren't, well, geniuses Sorry, but how did you come to that conclusion? They helped him correctly right? The procedure for a recall is very simple: you bring your mac and they take it in and you get it back when they have replaced the drive. The OP made things more complicated by not planning ahead and backing up his drive. Even though the email clearly states that you need to backup your Mac before you bring it in. He did not. So what did he expect? A free external 1TB drive? A magic backup that happened in a few minutes? It is the OP that did not do the right thing by coming in late and not being prepared. Stop blaming Apple support.