Actually to that end Apple last year lost their retail lead (Ron Johnson) to JC Penny, and more recently fired their current head of retail during the most rece

Actually to that end Apple last year lost their retail lead (Ron Johnson) to JC Penny, and more recently fired their current head of retail during the most recent shakeup. (Who'd tried to cut costs by reducing retail headcount - a mistake they actually reversed). The retail experience did have a bit of an off year post-Steve, but it seems like loosing Ron Johnson was a bigger hit.