I think you are complaining too much. You should realize that the majority of Apple customers are not technically-inclined, so the support procedures will be ge

I think you are complaining too much. You should realize that the majority of Apple customers are not technically-inclined, so the support procedures will be geard towards them. Seeing as how you are smart enough to read and submit articles to HN, you should know to expect these kinds of things when dealing with any kind of tech. support (let alone, a drive replacement). You should have already backed-up your data and wiped the drive before going to the Apple store. You submit articles to HN and you expect (and trust) Apple to move your data from one drive to another?! Come on, man...You should know better... And posting stuff like this just makes you look bad.