Your second point is completely irrelevant. Apple sold it, Apple is responsible. The buck stops at them. They cannot divert responsibility, at least not in fron

Your second point is completely irrelevant. Apple sold it, Apple is responsible. The buck stops at them. They cannot divert responsibility, at least not in front of the customer. If they want to get back to whoever sold them the hard drives, fine, they can do it. Just don’t use it as an excuse. (Though I’m really not sure why he had so many problems calling Apple. That has always been very easy for me and there have never been two week wait times. What’s going on there? Also, yes, Apple Stores prefer you to have an appointment, but they will try very hard to squeeze you in if you don’t have one. What’s inexcusable to my mind is waiving the appointment if you are five minutes late.)