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I have two 27" iMacs under this recall and I live in Brooklyn. I simply called Apple and told them it would not be possible to transport these iMacs to a store
by hieronymusN 14y ago
I have two 27" iMacs under this recall and I live in Brooklyn. I simply called Apple and told them it would not be possible to transport these iMacs to a store in Manhattan for servicing as I do not own a car (which I don't). They sent a service person to my house to do the drive swap. The tech was a 3rd party contractor and highly knowledgeable. We had a good discussion about the engineering in the iMacs as well as the current state of tech.
In short, I called Apple and politely walked through the issues and they did not hesitate to help me out, even after noting that I lived geographically close to many Apple stores (Grand Central, 5th Ave, etc), but also acknowledged the difficulties in actually getting to them.
- protomyth 14y agoWe got a list of our machines, called Apple, and a tech did the work. Low pain. I have had the best luck with Apple and IBM since they send techs. HP (which has some sort of hard drive problem with the netbooks Verizon is selling) is a call / RMA / Ship company. Acers were just eat the cost when they fail.
- hieronymusN 14y agoAgreed. Apple has replaced two logic boards in an old MBP (one for bad video card and one for fried firmware), the drives in my iMacs and swapped out a faulty power supply for an old Mini. I've found that if you're polite and competent the Geniuses will help you out. Doing some preemptive research and work like making sure you have backups, etc also goes a long way to ensuring a smooth experience.