I would say that if it is possible to exfiltrate 193 M sensitive records through a social engineering attack on one customer support rep, then there are multipl

I would say that if it is possible to exfiltrate 193 M sensitive records through a social engineering attack on one customer support rep, then there are multiple failure points that they and other businesses need to address: - better security training for employees - don't store 193 M sensitive records in such a way that one social-engineering attack gives you access to all of them - don't store 193 M sensitive records without appropriate encryption, and make it hard to steal both the records and the decryption mechanism.