I agree, it made his character arc more interesting. Also, the entire show is centered around Michael. The later seasons really suffer without him. It is also

I agree, it made his character arc more interesting. Also, the entire show is centered around Michael. The later seasons really suffer without him. It is also useful because it shows an old adage: people get promoted to their level of incompetence. Michael is actually an excellent salesman. He's a bad manager. He was promoted to branch manager because he was good at a different job. This is just like when a really good engineer is promoted and becomes a bad manager.