Honestly, it's usually trolls using the word troll. That combined with the lack of empathy and entitlement displayed in your original comment compelled me to c

Honestly, it's usually trolls using the word troll. That combined with the lack of empathy and entitlement displayed in your original comment compelled me to check your comment history. You're a nice person in there though. What gives? I'm genuinely curious if I struck a nerve or something. But let's give you the benefit of the doubt and let me ignore how entitled and demanding your "Explain" was, and actually explain. It's not that the transaction was a failure that upsets me, nor is it the actual end cost to me. It was the abysmal entire experience, from start to finish. There are plenty of reputable companies that - when faced with a customer who has had a bad experience are happy to refund them their money and apologize for the inconvenience. eBay doesn't do that, and makes it as difficult as possible to actually contact them to resolve it. Now, this is entirely speculation based on what I've learned from the comments here and on my blog and via Google, but odds are very very good I would never have gotten that money back anyway. And odds are very very good I would have been on the phone for upwards of 30 minutes in queue. But ultimately in the end, the fact that I had to pay any money to them after having such a terrible experience, just to get them to stop bombarding my inbox with "SWEAR TO GOD, WE WILL SEND YOU TO COLLECTIONS (also don't reply to this email we won't read it)" is a complete failure of customer service. That's what's unacceptable, not the % of the fees I got back.