People have a right to expect better behavior. No, Comcast doesn't have to care, but the other side of the coin is that customers have a right to make a big sti

People have a right to expect better behavior. No, Comcast doesn't have to care, but the other side of the coin is that customers have a right to make a big stink if and when a company pulls some bullshit like this. I'm not sure we can have a productive conversation about much of anything if a natural disaster on this scale is for all practical purposes equivalent to a burst water pipe. And, as a counterexample: I got an email from PNC Bank saying that they weren't going to charge people for overdrafts and suchlike from now until November 5th, on account of Sandy. It's as if this particular corporation is comprised of people, some subset of whom sat down for two seconds and thought about something other than the bottom line. Note that even if PNC are motivated by not pissing people off or garnering good will, I'd still call this working as intended. Without an incentive to behave well, the temptation to revert to behavior like Comcast's is all too easy.