A hurricane just blew threw, your neighborhood has just been declared a disaster area, your house is about to explode, and you're freaking out over a return cha

A hurricane just blew threw, your neighborhood has just been declared a disaster area, your house is about to explode, and you're freaking out over a return charge that you haven't even been billed yet? IMO, Comcast isn't the only ones with their priorities out of whack here. If you do eventually get a bill for not returning the cable box, just go to the local Comcast office (the place you were supposed to return the boxes to) after things have settled down, and explain the situation to a local employee who actually has some discretion in how to respond to the situation. I'm sure you won't be the only one in the area with this problem. Expecting call center reps thousands of miles away, who have probably heard every variant of 'the dog ate my cable box' story at least twice, to waive the charge immediately, without any proof, and no directive from higher up, is asking a bit much. I'm guessing the Comcast staff in the hurricane zone have a few more pressing concerns right now than adjusting bills that haven't gone out the door yet.