Yes, and customers are entitled to complain about obnoxious behaviour, are entitled to choose not to give their business to such companies, and are entitled to

Yes, and customers are entitled to complain about obnoxious behaviour, are entitled to choose not to give their business to such companies, and are entitled to publicise such obnoxious behaviour. Comcast might not be legally at fault, but I have no doubt that they are ethically. When companies behave unethically, it ought to be sung from the rooftops - that is how you put a cost on unethical behaviour.