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I've never heard of manpacks until an hour ago, but thanks to this article, I'm now a customer. I'm curious what their churn rate was before it was reduced to
by rcavezza 14y ago
I've never heard of manpacks until an hour ago, but thanks to this article, I'm now a customer.
I'm curious what their churn rate was before it was reduced to 2%.
- loceng 14y agoI'm curious what the 'snooze' or on hold % is.
- dmgrow 14y agoDefinitely agree that more data would be helpful, like: - What was churn rate before? - Is (new churn + snooze) greater or less than original churn? - What percentage of customers come off of snooze and repurchase? Without more information, it's impossible to pinpoint whether it really is an effective strategy or just makes a nice headline.