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Guy posts 1* review due to faulty copy, author personally delivers replacement on Xmas day
- acangiano 18y agoLink to the review: http://www.amazon.com/review/R1OJWAR9L38UTF/ref=cm_cr_pr_cmt?ie=UTF8&ASIN=0521701473&nodeID http://www.amazon.com/review/R1OJWAR9L38UTF/ref=cm_cr_pr_cmt...
- patio11 18y agoI have enormous respect for this author. While I don't know if I'm quite dedicated enough to get on the plane for a customer (especially as I am an ocean away from my customers), I have spent $40 to arrange courier delivery of a replacement CD for a product which costs $25 before. Not their fault my agents at the CD stamping company and/or Post Office screwed up on the first one, after all. (I use SwiftCD.com, incidentally, if anyone needs a recommendation. I've shipped hundreds of CDs and empirically about 98.5% or so arrive on time with no worries. Given my previous experience with the Post Office I consider that pretty darn good.)
- CalmQuiet 18y agoWow! I know that over-the-top customer care is a recommended strategy for all kinds of service and product industries, but... who ever heard such a response from an author!