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I like this, but a bigger problem exists that needs to be solved. I suggest: any business that accepts money for services MUST have a way to reach a human & any

I like this, but a bigger problem exists that needs to be solved. I suggest: any business that accepts money for services MUST have a way to reach a human & any email from them that is not purely informational may not be sent from a no-reply address. I am so tired of “$thing is wrong with your account. Please do not reply. Email is unmonitored. Don’t calls us — we dont have a phone number. Live chat is “ai only” and can do nothing to help you. In conclusion, fuck you. However, $thing is still wrong and if you don’t fix it somehow, $consequences will happen. GL&HF” Nothing wrong with automated processes, I get that customer support costs money, but final appeals MUST exist and MUST go to a real human who has real ability to overrule the machines and speaks English.

c0wb0yc0d3r 8mo ago
I agree. The way I see it is the provider still needs to feel the pain of the problems they cause. otherwise they have no incentive to fix them or add monitoring of some sort to address issues asynchronously.
bl4kers 8mo ago
Happened just today: 1. Found a bug in a web app 2. Reported bug to their listed support email 3. Got an auto-reply saying the inbox was unmonitored and I should read support articles instead 4. Couldn't find any relevant support articles 5. Tried a "contact us" button at the bottom of a page 6. Opened an image file saying live chat was available 7. Turned off adblock and found the live chat bubble 8. Opened to a chatbot where I described the bug 9. Chatbot said that's not expected and I should fill out their feedback form 10. Link opened to a generic Typeform with a text box asking "how they could improve" Maddening