Due to the XY problem what they ask for often isn’t what they need. And what they yell about won’t make them happy. By and large I’ve gotten better feature req

Due to the XY problem what they ask for often isn’t what they need. And what they yell about won’t make them happy. By and large I’ve gotten better feature requests out of looking at patterns of frequently asked questions and turning them into tasks instead of reacting to negative feedback.