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So what? That means absolutely nothing to me as a customer. I'm here speaking with other passengers and am finding that we were all told completely different t
by kyro 14y ago
So what? That means absolutely nothing to me as a customer.
I'm here speaking with other passengers and am finding that we were all told completely different things. People have been stranded here for 2 days and are being told to wait while others who stroll in with the pilot hours beforehand are given priority standby seats. Let's say there's a valid reason for that, you're sill leaving many customers feeling as if they're being pushed to the side. Everyone feels lied to and ignored.
I'm aware that this is one specific incident, but things like this have happened a handful of times to me, and I'm absolutely certain to thousands and thousands on a daily basis. It's absolutely absurd.
- rdl 14y agoIf running an airline isn't sufficiently profitable, there won't be enough spare capacity to handle irregular operations, personalized customer service, etc. Some of it is just being badly run, but a lot of it is trying to eke out as much efficiency as possible. The only way to win is not to play; the airline industry still has overcapacity as a result of the legacy carriers and deregulation, so it's not a great idea to enter the market. The exception is air cargo -- FedEx is an AMAZING business.
- hinathan 14y agoThe folks who strolled in earlier might have more status (miles/revenue) on this airline, and having that means a great deal to the airline's systems and humans. They know what you're worth to the company and whether it's worth bumping someone else lower on the totem. It doesn't feel good but it's generally pretty rational.