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The one-minute setup is a strong pitch for the demo, but I'm curious what happens when the agent hits an edge case it wasn't trained on — does it gracefully def
by matrixgard 7mo ago
The one-minute setup is a strong pitch for the demo, but I'm curious what happens when the agent hits an edge case it wasn't trained on — does it gracefully defer to a human or does it just hallucinate a confident wrong answer? That's the moment that kills trust with customers, especially in the first few weeks of deployment.
The WhatsApp integration is smart — that's where most SMB customer conversations actually happen in a lot of markets outside the US. What does the handoff flow look like if a conversation escalates beyond what the agent can handle?
Are you targeting businesses that already have a sales process and want to automate it, or founders who are pre-sales-motion and trying to figure out how to talk to customers at all?
- ShenSeanChen 7mo agoGreat questions. On edge cases: the agent doesn't try to "fake" answers. If it doesn't have enough context from the website/knowledge base, it asks follow-up questions or flags the conversation as needing human review. We're also adding explicit escalation rules so certain intents immediately route to a human. For handoff: the idea is that the agent handles the early conversation layer (answering questions, capturing requirements, qualifying). If the conversation becomes complex, the thread can be handed to a human with the full conversation history and extracted lead data. On ICP: today we're mostly seeing traction with businesses that already receive inbound inquiries (often on WhatsApp) but don't have a structured way to capture or follow up on them. The agent sits in front of that chaos and structures it into leads. Still early though — we're learning a lot from users right now.