If there is nothing else, then you as a customer has screwed up with it before, right? And then the entire strategy/philosophy is maybe to be reviewed?! Or, in

If there is nothing else, then you as a customer has screwed up with it before, right? And then the entire strategy/philosophy is maybe to be reviewed?! Or, in other words: If there is no alternative, this is due to your own faults. Either deal with it, or find ways to undo your mistakes.