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It takes less brainpower to talk to a person. I often just call companies instead of trying to fight through their stupid FAQs and websites and all that crap. N
by foxglacier 8mo ago
It takes less brainpower to talk to a person. I often just call companies instead of trying to fight through their stupid FAQs and websites and all that crap. No I'm not going to install your stupid app just to do one thing once ever. I don't want to learn anything or remember anything. We're at a stage in technology where there's no excuse for crap software in simple devices.
Recently the ventilation fan in my house wasn't measuring temperature correctly so I called the company. Their tech came round, got me to enter my wifi password, updated the firmware, and viola - it started working properly. I'm sure they had a FAQ or manual explaining that but I'm not wasting my mental energy on such rubbish.
- bakje 8mo agoThis seems like an AI chatbot would work just as well for you then, since it achieves the same end goal of not having to personally wade through FAQs and such. I find LLMs are excellent at finding relevant documentation and giving advice, as long as the issue isn’t overly niche, but humans tend to fail there as well.
- foxglacier 7mo agoYes, I use AI all the time to work out how to operate complicated things. But not the chatbot provided by the company because that will be so crippled, it's no more used than a FAQ. For the ventilation fan, I wasn't even going to try working it out myself with AI. The company sold be a defective product, then they fixed it, as is their obligation.