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I just signed up with Gusto for one of my companies. They charged me for premium support automatically and when I tried to dispute it I had to talk in circles
by daft_pink 8mo ago
I just signed up with Gusto for one of my companies. They charged me for premium support automatically and when I tried to dispute it I had to talk in circles with their AI named Gus. Why am I paying through the nose for premium support just to chat with an AI?
- trollbridge 8mo agoHence why I prefer a real CPA with a real person who answers the phone.
- jascha_eng 8mo agoThis is not really what the article is about
- user3939382 8mo agoGusto is a nightmare if your account needs fall out of their happy path. Everything is 100% automated with call center scripts to help you otherwise. You will never reach someone with power to fix anything.