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Interestingly, your example is an actual thing we used to have. In 1996, I picked up the phone on my desk, dialed a 3 digit code, said “I need to fly to Los An
by jasonkester 8mo ago
Interestingly, your example is an actual thing we used to have.
In 1996, I picked up the phone on my desk, dialed a 3 digit code, said “I need to fly to Los Angeles on Tuesday morning, returning Wednesday evening”. A couple hours later, an envelope appeared in my inbox with plane tickets, rental car reservation and hotel reservation.
Then every company in the world fired all the secretaries over the course of the next few years to cut costs, and we’ve collectively forgotten that it was ever like that.
- mjr00 8mo agoYour example is a great example because the secretaries are clearly filling in the gaps, such as 1. How much can you spend on this trip? 2. Is first/business class necessary? 3. Is a layover acceptable if it's cheaper? 3a. Is it better to have a 4am flight nonstop or a 7am flight with a layover? 4. Are there preferred airlines? 5. Are there preferred hotel chains? What's the hotel budget? Do you want to pay extra for a nice view? 6. What kind of car should you rent? Is there equipment you'll be handling? etc... This is the kind of stuff that's easy(-ish) to communicate by presenting a list of options to a user through an actual interface. It sucks doing it through voice; think of the old phone systems where you had to go through droning "If you would like to rent an SUV, press 1. If you would like to rent a sedan, press 2. To speak to an operator, press 0." So no, you never had a voice interface for booking flights; you had a human brain to whom you delegated, which is very different.
- lucfranken 8mo agoThis is interesting to see from multiple sides. The method (voice/chat/whatever) is one piece but the other is: You already show many questions on one issue (a ticket). Would you need to think about those? With the secretary the task is split: you decide you need the ticket, the secretary handles the rest while you focus on what you do. Presenting all options, getting all callbacks, confirm e-mails etc does not change that. It puts all load on you.
- nunez 8mo agoIt's still like that if you're high enough on the corporate ladder
- throawayonthe 8mo agoif you've got that kind of money, that's absolutely still an option...
- jasonkester 8mo agoWhat kind of money are you referring to? When I placed that call, I was a junior engineer two years out of school earning $37,000 a year.
- throawayonthe 8mo agoi suppose i misunderstood and thought you called the airline and trusted them to give you an okay deal without comparing prices - if the secretary doing the booking had no incentive to upcharge you, that makes more sense i guess p.s. isn't this https://www.in2013dollars.com/us/inflation/1996?amount=37000 https://www.in2013dollars.com/us/inflation/1996?amount=37000 about a third above the us median income? idk i don't live in the states