Indeed there is an entire underground, for lack of a better word, for these kinds of services. They work on referrals and some continue to grow and add employee

Indeed there is an entire underground, for lack of a better word, for these kinds of services. They work on referrals and some continue to grow and add employees while, others are happy to just get paid for the hours the can work. However, because of the nature of these kinds of services opinions vary and that's the problem. One persons great is another persons sucks. I think Exec discovered this and is now aiming for quality and consistency rather than sending some random person over to "clean".