> "we are confident that all of our services will remain available" When you get this statement from an outfit with the pedigree and experience of Fog Creek,

> "we are confident that all of our services will remain available" When you get this statement from an outfit with the pedigree and experience of Fog Creek, its as close to a guarantee as you're going to find. No misreading necessary. At the end of the day, they could not be reasonably sure, there was a non-trivial risk that they should have been (and almost certainly were) aware of (this isn't the first time bad weather and datacenters have mixed), and they didn't communicate that to their customers.