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I'm sorry, but these chaps have been around the block a few times, they're not new start-ups. They know that there is no way on earth you can guarantee (or even
by RobAley 14y ago
I'm sorry, but these chaps have been around the block a few times, they're not new start-ups. They know that there is no way on earth you can guarantee (or even reasonably be sure that) a single datacenter won't fail, even under non-emergency conditions, so their customers (I'm not one) should be calling them out on why they said that all would be A-OK.
It would have been much better to say something like "We have put all reasonable preparations & precautions in place (see above), and we feel confident they will deal with most things the storm will throw at us. However please be aware that we have no fail-over datacenter available so please plan accordingly."
- darkxanthos 14y agoYou can be reasonably sure without being certain. They didn't guarantee anything. If you misread anything they've written as "guarantee" their services will never go down, you're blaming the wrong person. (Full disclosure: I am one of their customers)
- RobAley 14y ago> "we are confident that all of our services will remain available" When you get this statement from an outfit with the pedigree and experience of Fog Creek, its as close to a guarantee as you're going to find. No misreading necessary. At the end of the day, they could not be reasonably sure, there was a non-trivial risk that they should have been (and almost certainly were) aware of (this isn't the first time bad weather and datacenters have mixed), and they didn't communicate that to their customers.