This isn't really true, most people do want pleasant and welcoming interactions. That doesn't mean jumping through hoops, just little things like saying hi and

This isn't really true, most people do want pleasant and welcoming interactions. That doesn't mean jumping through hoops, just little things like saying hi and smiling. The opposite - silence and stares - is uncanny, and has gotten much more common in the past 10 years. Everyone notices, and it brings down the vibe. That doesn't mean forcing your workers to do X Y Z. What it means, IMO, is hiring workers who are pleasant. That would require a pay raise though, because you can't be picky at 10 bucks an hour.