When I used to do a lot of phone tech support and my employer hired a company to do customer satisfaction surveys. I got a 0 out of 5 on several occasions wit

When I used to do a lot of phone tech support and my employer hired a company to do customer satisfaction surveys. I got a 0 out of 5 on several occasions with the comment "Stop calling me at this phone number, I don't know who you people are.". Someone gave the wrong phone number to the survey company and they hadn't called the customer I worked with. I was told by my managers there was nothing they could do about it because nobody was allowed to edit the total scores or remove obviously bad records because someone might do that for the wrong reasons. So I just had to live with it. I have it in my head that a lot of these problems core issue is a lack of faith / effort in creating good front line management. At a food place a good front line manager keeps everyone going, the mood light, and can really make all the difference in the world, but rather lazy middle, upper managers, would slap some survey or metrics or AI on things. In that way it's no really an AI issue, just the typical bad management issue. >Because it’s integrated with the new cloud point-of-sale system, the AI assistant will also alert managers if a machine is down for maintenance or when an item is out of stock. “Within 15 minutes, the entire ecosystem will remove it from stock If you're out of fries ... taking 15 minutes to reflect that on the menu doesn't seem very fast.